- Our We Care passenger feedback and incident investigating and reporting system
- On-street inspections and supervision
- Passenger experience surveys
- Continuous and open feedback loop
- Performance measurement
- Continuous training and coaching
- Driver engagement through effective programs
- Clear operating procedures and guidelines
- Continued management focus
- Accountability at all levels
- Rigorous audit processes with action plans and coaching sessions designed to foster continuous improvement
- Requiring accurate reporting and measurement
- Sharing best practices among all our operations
We understand that acting as your transportation service provider of choice is an enormous responsibility, and one we won’t take lightly. Our mandate is to provide safe, reliable and courteous service with a well-qualified and knowledgeable driving force.
Client and passenger expectations are continuously growing every day. With budget constraints, we are expected to do more with less.
Over the past several years, BTS has developed and seamlessly integrated a transportation management system to automate all areas of the transportation life-cycle. With a combination of in-house developed software and
Software – Our transportation management system,
Intelligent Transportation Systems – our ITS technology includes GPS tracking system,
As part of our driver selection and retention strategy, we have a step-by-step policy for screening, interviewing, selecting and training of drivers.
Some factors we consider when screening drivers include:
- Clean driver’s abstract
- Clear vulnerable sector screening check (criminal check)
- First Aid & CPR training
- Drug & alcohol screening
The BTS driver training program is one of the most comprehensive training programs in the transportation industry. It includes a series of training modules that span nearly 2 weeks. Our training starts with our initial orientation and induction program. Upon completion, drivers move into enter a 5-day in-depth and in-class training session in which they progress through a dozen training modules including driver responsibilities, driver conduct,
Vehicle Fleet
We have one of the largest and most diverse fleets of any specialized transportation provider
Our fleet includes ambulatory and accessible vehicles ranging from sedans all the way up to buses, and everything in-between. All of our vehicles are late-model and well maintained through our proactive and preventative online maintenance program.
BTS vehicles are well equipped with the latest and greatest technology. This includes features such as GPS tracking system,
The BTS QA program is a “living plan”
Quality Assurance is a business management philosophy that aligns the activities of all employees of an organization with the common focus
Our Quality Assurance strategy focus’ on 10 key areas:
- Management Processes
- Service Reliability
- Safety
- Vehicle Maintenance
- Customer Satisfaction
- Ongoing Training
- Policy & Procedure Adherence
- Reporting
- Auditing & Proficiency Testing
- Risk Management
Through our core business of providing transportation and removing
As part of our commitment to furthering our goals in the areas of safety and security; customer service; staff betterment; environmental impact; and community support, BTS has a social responsibility program which is built around transforming the way people travel and how they feel about accessible public transportation. We are striving both independently and in partnership with our stakeholders to develop more sustainable travel solutions.
We recognize that for our organization to be successful, to satisfy customers’ requirements and to safely transport customers, we must hire and retain qualified drivers
Vehicle Fleet
9024 Keele St., Suite 201
Vaughan, ON, L4K-2N2
9024 Keele St., Suite 202
Vaughan, ON, L4K-2N2
140 Bradwick Dr, Unit 12
Concord, ON, L4K-1K8
1874 Hywy 20, Unit 7
Fonthill, ON, L0S 1E6
1874 Hywy 20, Unit 7 (2nd Floor)
Fonthill, ON, L0S 1E6
Port Hope, ON
Tel: (416) 663-RIDE (7433)
Toll-free: 1 (877) 284-RIDE (7433)
Fax: (905) 832-3707
Email: info@thebtsnetwork.com
Web: www.thebtsnetwork.com